Buying from Wash Works
Before you order
Shipping & pickup
Schaumburg pickup
502 Morse Ave, Unit H, Schaumburg, IL 60193. Contact our shop to confirm availability and coordinate collection.
Chemicals are available for local pickup only. Chemical orders are not shipped.
Equipment & custom builds
Review the product listing and available checkout delivery options. Contact our team about item-specific freight arrangements before ordering.
$750 freight is available for eligible custom builds in the contiguous U.S., excluding California. Our team confirms eligibility, configuration, build timing and transport arrangements with your quote.
Request a build quote →Warranty support
Review the manufacturer warranty information listed for your specific product and configuration. Contact Wash Works Supply for help confirming the applicable coverage and next steps for your equipment.
Ask about your product’s warranty →Returns
Return Policy for Wash Works Supply
Effective Date: 9/19/2023
At Wash Works Supply, customer satisfaction is our top priority. We understand that occasionally, you may need to return a product. Please review our return policy below to understand the terms and conditions associated with returns:
1. Eligibility for Returns
1.1. You may be eligible for a return if you meet the following criteria: - The item is in new and unused condition. - You initiate the return process within 14 days of the delivery date.
2. Returns Process
2.1. To initiate a return, please contact our customer support team at info@washworkssupply.com We will provide you with a return authorization and instructions for the return.
2.2. Returns must be shipped back to us in their original packaging, including all accessories and documentation.
3. Restocking Fee
3.1. A 25% restocking fee will be applied to all eligible returns.
4. Return Shipping
4.1. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
5. Refund Process
5.1. Once we receive and inspect the returned item, we will process your refund.
5.2. Refunds will be issued to the original payment method used for the purchase.
6. Non-Returnable Items
6.1. Certain items are not eligible for return, including but not limited to: - Customized or personalized products. - Products that are not in new and unused condition.
7. Damaged or Defective Items
7.1. If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.
8. Changes to this Return Policy
8.1. Wash Works Supply reserves the right to update or modify this return policy at any time. Changes will be effective upon posting on this page.
9. Contact Information
9.1. For questions or concerns about our return policy, please contact us at (847)985-1690.
By making a purchase on WashWorksSupply.com, you agree to abide by this return policy. If you do not agree with any part of it, please refrain from making a purchase.
Terms & conditions
Effective Date: 9/19/2023
Welcome to WashWorksSupply.com. By accessing and using this Website, you agree to comply with and be bound by the following terms and conditions:
1. Use of the Website
1.1. You must use this Website in accordance with all applicable laws and regulations.
1.2. You agree not to engage in any unlawful or harmful activities, including but not limited to hacking, data scraping, or transmitting harmful code.
2. Intellectual Property
2.1. All content, including text, graphics, logos, images, and software, on this Website is the property of Wash Works Supply or its licensors and is protected by intellectual property laws.
2.2. You may not use, modify, or distribute any content from this Website without explicit permission from Wash Works Supply.
3. Product Information
3.1. Product descriptions, prices, and availability are subject to change without notice.
3.2. Wash Works Supply strives for accuracy but does not guarantee the accuracy of product information on the Website. Any reliance on such information is at your own risk.
4. Privacy
4.1. Your use of this Website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
5. User Accounts
5.1. If you create an account on this Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5.2. You agree to provide accurate and complete information during the account creation process.
6. Links to Other Websites
6.1. This Website may contain links to third-party websites for your convenience. Wash Works Supply does not endorse or control these websites and is not responsible for their content or practices.
7. Termination
7.1. Wash Works Supply reserves the right to terminate or suspend your access to the Website at any time and without notice for violations of these terms and conditions.
8. Disclaimer of Warranties
8.1. This Website is provided "as is," and Wash Works Supply makes no warranties or representations about its accuracy, reliability, or suitability for any purpose. Your use of the Website is at your own risk.
9. Limitation of Liability
9.1. Wash Works Supply is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this Website or any products or services purchased through it.
10. Changes to Terms and Conditions
10.1. Wash Works Supply reserves the right to update or modify these terms and conditions at any time. Changes will be effective upon posting on this page.
11. Contact Information
11.1. For questions or concerns about these terms and conditions, please contact us at (847)985-1690.
By using this Website, you agree to these terms and conditions. If you do not agree with any part of them, please do not use this Website.
Privacy
Privacy Policy for Wash Works Supply
Effective Date: 9/19/2023
At Wash Works Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
Information We Collect
1. Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you make a purchase or create an account.
2. Usage Information: We collect data about your interactions with our website, including your IP address, browser type, and browsing activity.
3. Payment Information: If you make a purchase, we may collect payment information, such as credit card details or other payment methods, for transaction processing.
How We Use Your Information
1. To Provide Services: We use your information to process orders, deliver products, and provide customer support.
2. To Improve Our Services: We analyze data to enhance our website, products, and customer experience.
3. Marketing Communications: With your consent, we may send promotional emails and updates about our products and services. You can opt-out at any time.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website or conducting our business.
Security Measures
We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Cookies
We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
Your Rights
You have the right to access, correct, or delete your personal information. You can also object to the processing of your data or withdraw consent for marketing communications.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or maintain information from individuals under 13 years of age.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page, and the revised policy will be effective from the date of publication.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at (847)985-1690.
By using our website, you consent to the terms outlined in this Privacy Policy.
